▾AI will read our emotions. A revolution in customer care, or the beginning of the end?
Chatbots with feelings? Emotional AI is a new trend promising a revolution in customer care. Can artificial intelligence truly recognize human emotions, and how could this technology be utilized? Join us to explore the principles of emotional AI, its potential, risks, and the ethical questions associated with machines reading emotions.
Imagine a world where a chatbot understands not just your words but your emotions as well. Does it sound like sci-fi? Perhaps not for long. Companies are increasingly interested in emotional AI, a technology that could take chatbots and virtual assistants to a new level of interaction with people.
Why teach robots emotions?
The reason is clear: if we want AI to handle more complex tasks like customer service or personalized assistance, it needs to learn to recognize and respond to human emotions. Imagine, for example, a chatbot that can tell if a customer is angry or confused and adjusts its tone and responses accordingly.
While older sentiment analysis technologies focused solely on text, emotional AI goes further. It uses a combination of sensors (cameras, microphones), machine learning, and psychology to analyze visual, auditory, and textual data. The goal is to identify emotions in real-time and enable more natural interaction between humans and machines.
Startup boom and ethical questions
The interest in emotional AI is also reflected in the growing number of startups specializing in this field. Among the most well-known is Uniphore, with investments exceeding 600 million dollars.
However, the development of this technology raises ethical questions as well. Is it acceptable for machines to read our emotions? And how reliable is this technology, really? Some studies suggest that recognizing emotions from facial expressions may not be as accurate as initially thought.
In this context, the European Union is already working on AI regulations that could limit the use of emotional AI in certain areas, such as education.
The future of emotional AI is thus uncertain. While some see this technology as the key to more natural interactions with robots, others warn of ethical and technological pitfalls. One thing is for sure: emotional AI opens doors to a future where the line between humans and machines will increasingly blur.
Digital nomads: How technology is changing the job market and the way we travel
Digital nomadism is no longer the preserve of adventurers, but a phenomenon that is changing the job market and tourism industry. How has technology enabled working from anywhere in the world? What does it bring to companies and employees? And what challenges and downsides does this lifestyle carry?
What can quadruped robots do – and where will they find their place?
Quadruped robots – the four-legged helpers of the future – are no longer just sci-fi. They oversee construction sites, can map hazardous environments, and may one day even bring you coffee. With progress, however, come new questions: how much can we trust these machines? And where will they find their place – from the household to demanding terrains? Let's explore what robots like the Kawasaki CORLEO can do today.
What is Bluetooth 5.3 and how does it differ from previous versions?
Bluetooth 5.3 brought improvements for IoT devices like smartwatches and sensors. It offers lower latency, higher energy efficiency, and better connection stability. However, it's not the only one, with its close relative Bluetooth 5.4 and the upcoming Bluetooth 6.0. Join us as we explore how it differs from previous versions and what to expect in the future.
NAS systems: how to effectively manage large volumes of data?
The vast amount of data can be a challenge, but NAS systems offer a solution for both homes and small businesses. Central storage, automatic backups, data sharing, and multimedia features—all in one device. How to choose the right NAS, set it up, and utilize its potential? Our article guides you through everything you need to know to keep your data safe.
Network cable: How to choose it? And when is it better than Wi-Fi?
Are you deciding between Wi-Fi and a network cable? Our article will help you find out when Ethernet is the better choice. You'll learn how to choose the right cable and how to connect and maintain it. Whether you're gaming, streaming 4K videos, or working with large files, our article will help you find the best solution.
7 best AI tools for video editing and generation in 2025
Create quality video in minutes using artificial intelligence. Meet the seven best AI video generators for 2025. From professional Synthesia with an extensive avatar library and support for 140 languages to photorealistic Google Veo and creative Runway.