▾AI will read our emotions. A revolution in customer care, or the beginning of the end?
Chatbots with feelings? Emotional AI is a new trend promising a revolution in customer care. Can artificial intelligence truly recognize human emotions, and how could this technology be utilized? Join us to explore the principles of emotional AI, its potential, risks, and the ethical questions associated with machines reading emotions.
Imagine a world where a chatbot understands not just your words but your emotions as well. Does it sound like sci-fi? Perhaps not for long. Companies are increasingly interested in emotional AI, a technology that could take chatbots and virtual assistants to a new level of interaction with people.
Why teach robots emotions?
The reason is clear: if we want AI to handle more complex tasks like customer service or personalized assistance, it needs to learn to recognize and respond to human emotions. Imagine, for example, a chatbot that can tell if a customer is angry or confused and adjusts its tone and responses accordingly.
While older sentiment analysis technologies focused solely on text, emotional AI goes further. It uses a combination of sensors (cameras, microphones), machine learning, and psychology to analyze visual, auditory, and textual data. The goal is to identify emotions in real-time and enable more natural interaction between humans and machines.
Startup boom and ethical questions
The interest in emotional AI is also reflected in the growing number of startups specializing in this field. Among the most well-known is Uniphore, with investments exceeding 600 million dollars.
However, the development of this technology raises ethical questions as well. Is it acceptable for machines to read our emotions? And how reliable is this technology, really? Some studies suggest that recognizing emotions from facial expressions may not be as accurate as initially thought.
In this context, the European Union is already working on AI regulations that could limit the use of emotional AI in certain areas, such as education.
The future of emotional AI is thus uncertain. While some see this technology as the key to more natural interactions with robots, others warn of ethical and technological pitfalls. One thing is for sure: emotional AI opens doors to a future where the line between humans and machines will increasingly blur.
Artificial intelligence is not omnipotent. Where does the human still have the advantage?
Artificial intelligence can write articles, analyze data, and generate videos. However, there are skills and professions that this technology cannot (yet) replace. In the article, we will look at where humans still have the upper hand, why AI needs human supervision, and which abilities will become increasingly valuable to develop in the digital world.
What internet speed is sufficient? Comparison for streaming, gaming, work, and TV
Does your video keep buffering or game lag, even though you pay for 'fast internet'? Perhaps you simply don't have the right one for what you do at home. What internet speed do you need for watching TV, streaming movies, working from home, or online gaming? Find a clear comparison in the article.
Phishing in the Age of AI: How to Recognize a Fraudulent Email When It No Longer Looks Suspicious
Phishing attacks often appear credible and convincing today. Thanks to artificial intelligence, they sound personal, mimic well-known companies, and can be hard to detect. In this article, you'll learn how modern phishing works, why you should watch out for it, and how you can effectively protect yourself from it.
Passkeys: what it is and why you'll soon stop logging in with a password?
Forgotten passwords, recycled combinations, and fear of data leaks. Traditional login methods have their weak points. A new way to verify identity, known as passkeys, aims to change that. Without the need to remember anything and with a focus on security. How do they work, who is already using them today, and why are they becoming the new standard?
Edge computing: What it is and how it changes the future of the internet
Do you know edge computing? It is a method of data processing that shifts computing power closer to the data source. This significantly reduces latency and enables faster real-time decision-making. This technology is becoming key for IoT, autonomous vehicles, or smart cities and is gradually changing the internet as we know it. What does edge computing mean and how will it impact our future?
Digital identity: what will our virtual ID look like in the future?
Digital identity is becoming an integral part of modern society. What does it reveal about us? How does it work today, and what might it look like in the future? From blockchain to virtual IDs – let's look at the technologies changing the way we verify ourselves and protect our privacy in the world.